Santa BarbaraSANTA BARBARA SUPPORT
Hand off recurring customer emails and incoming inquiries using answers you approve. Choose a monthly service allowance, keep control of exceptions and agree coverage before work begins.
Find your first support scopeA DEFINED SCOPE. A CLEAR MONTHLY FEE.
Start with recurring customer email or incoming inquiries. Every plan works from your approved information, with clear handoffs for decisions that stay with you.
A MANAGEABLE START
$795/month
10 service hours per month
For a defined email or inquiry workflow you want to hand off.
Planning guide: about 60 typical conversations. Actual capacity varies.
Find your first support scopePlus $495 standard onboarding.
MORE ROOM FOR FOLLOW UP
$1,495/month
20 service hours per month
For a more consistent flow of customer questions and incoming inquiries.
Planning guide: about 125 typical conversations. Actual capacity varies.
Find your first support scopePlus $495 standard onboarding.
A LARGER AGREED WORKLOAD
$2,195/month
30 service hours per month
For higher ongoing volume, subject to confirmed delivery capacity.
Planning guide: about 195 typical conversations. Actual capacity varies.
Find your first support scopePlus $495 standard onboarding.
All prices shown in USD. Monthly plans cover an agreed email/inquiry workflow. Reserved live chat is scoped separately. Coverage and response expectations are agreed before work begins.
WHAT YOU ARE BUYING
Your service allowance covers reading, checking information, replies, related follow up, quality review, documentation and client coordination.
Service hours are the plan limit. Conversation counts help you choose; they are not a second billing limit or a guarantee. A complex case may take longer than a routine question.
These planning estimates assume eight minutes of total handling per conversation, with 2 hours reserved for monthly coordination and documentation in Essential, 3 in Core and 4 in Expanded.
Essential: (10 − 2) × 60 ÷ 8 = 60. Core: (20 − 3) × 60 ÷ 8 = 127.5, shown conservatively as about 125. Expanded: (30 − 4) × 60 ÷ 8 = 195. Your actual workload may differ.
One customer issue and its related follow up are one conversation for reporting. Reopening the same issue does not create a new reported case, but actual work uses service time in the month performed. Spam and duplicate messages are excluded from conversation counts.
Replies follow your approved information. Pricing exceptions, sensitive situations and decisions outside agreed authority go to your designated person.
BUILD THE FOUNDATION
A setup project can make sense before recurring support. If volume is low, a useful FAQ and playbook may be all you need.
FOR MONTHLY SUPPORT
$495 one time
Up to six service hours to prepare the agreed workflow, approved-answer library, escalation instructions, access checks and draft-response review.
Additional to the monthly fee. Any work beyond this scope is agreed before it begins.
A STANDALONE PROJECT
$650 one time
Up to eight service hours. Agree the deliverables before work begins: a possible scope is up to 15 approved answers, an escalation guide and one revision round.
Platform access and any publishing work are scoped individually. A monthly plan is not required.
AVAILABILITY IS A SEPARATE COMMITMENT
Give website visitors approved answers during specific coverage windows. Confirm availability before reserving a schedule.
$85 per reserved hour
Minimum 10 hours monthly: $850. Reserved time counts even when no chat arrives.
This is separate from the email/inquiry retainers. The same working hour is never billed twice across chat and email. Continuous availability and immediate responses are not promised.
Explore website live chat supportCOMPARE THE COMMITMENT
Compare an employee budget with a selected monthly support plan. Use your own figures to understand the cost difference.
The comparison includes $495 standard onboarding. Standalone projects and reserved chat are not included.
Use the annual salary budget for one employee, before employer taxes and benefits. Enter 0 only if intentional.
Blank optional fields are excluded, not confirmed zero. Enter 0 where you know no cost applies. Each amount must be between $0 and $10,000,000.
Employer payroll costs, insurance and benefits outside salary. Avoid counting paid leave twice.
Recurring expenses outside salary and benefits.
One-time hiring costs; included in the first-year total only.
Expenses you still pay outside the service fee, such as existing software or separately budgeted coordination.
Example amounts are optional illustrations, not researched salary or cost benchmarks.
YOUR COST SCENARIO
$795/month + $495 one-time onboarding. Add any retained client costs.
Blank optional costs are excluded from these totals.
A defined support scope provides fewer service hours than a full-time role. This compares costs, not equivalent staffing capacity.
This is an entered-cost scenario, not guaranteed savings or a recommendation to eliminate an existing role.
Employee/month = annual salary ÷ 12 + monthly employer taxes and benefits + monthly equipment/software. Service/month = selected monthly fee + retained monthly client costs.
Employee/year = 12 × employee/month + one-time recruiting/onboarding. Service/year = 12 × service/month + $495 standard onboarding. Difference = employee cost − service cost. Calculations use entered amounts before rounding for display.
Only entered optional costs are included. Inputs stay in this browser page; they are not sent, stored or tracked.
YOUR INFORMATION. YOUR AUTHORITY.
Review channels, recurring questions and approximate volume.
Confirm service hours, access, coverage, escalation and pricing.
Prepare the playbook and review draft replies with your designated person.
Begin the agreed conversations and review workload and handoffs.
BEFORE YOU CHOOSE
No. Service hours measure the work included in your monthly allowance. Coverage windows describe when that work can happen. Both are agreed before work begins. A ten-hour allowance does not mean continuous or immediate availability.
Additional service time is $85/hour, subject to written approval and available capacity. There are no automatic overage charges. Agree extra time, a new package or a revised scope before recurring charges change.
No. Unused monthly capacity expires because it reserves capacity for your agreed work. Review your actual workload so the package remains appropriate.
The proposed notice period for cancellation or downgrade is 30 days. The effective date and any new scope are confirmed in writing before recurring charges change.
No. Standard onboarding is $495 for up to six hours and is additional to the monthly fee. Any extra setup work is scoped and approved separately.
We review access, compatibility and any additional software costs before setup. Your existing platform is not automatically replaced. Your business retains authority over policies and exceptions.
Choose a scoped FAQ or playbook project if better approved answers and clearer handoffs are enough. The assessment should help you avoid buying ongoing support you do not need.
No. The appropriate scope depends on your information, workload and coverage needs. The hiring comparison shows entered-cost scenarios, not equivalent full-time staffing or guaranteed savings, sales or satisfaction.
START WITH THE CONVERSATIONS YOU CAN DELEGATE
Tell us your channels, recurring questions and current workload. Decide whether an ongoing plan or a better FAQ and playbook makes sense for your business.
Find your first support scopeScope, availability, coverage and commercial terms are agreed before work begins.